Behind this address a Help Desk manager (OTRS) will add your ticket in a queue and will be taken by an ABiMS member. You will then receive an email with his name. Our request cannot be lost in inbox anymore :)
However, we will ask you to post one request per email to email@example.com. In that way, it can be processed by different persons, corresponding to different competences.
Finally, if your request takes more time to processed compared to what you expected, note that we do our best with our available resources :)